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棗莊: 抓好農機質(zhì)量投訴服務(wù) 保障三夏生產(chǎn)順利進(jìn)行

2024-07-01 09:18:33 來(lái)源:山東省棗莊市農業(yè)農機技術(shù)推廣中心 閱讀量:13379 評論

導讀:三夏期間,山東省棗莊市各級履職盡責,擔當作為,依法維護農機消費者合法權益,保障了全市三夏農機化生產(chǎn)順利進(jìn)行。

  【農機網(wǎng) 地方農機】 三夏期間,山東省棗莊市各級履職盡責,擔當作為,依法維護農機消費者合法權益,保障了全市三夏農機化生產(chǎn)順利進(jìn)行。截至目前,全市三夏農機投訴宣傳服務(wù)活動(dòng)參加活動(dòng)人數765人,共發(fā)放宣傳資料4960份,提供咨詢(xún)505人次,線(xiàn)上發(fā)布信息9條,培訓人數402人,展示機具40臺套,現場(chǎng)演示機具22臺套。
 
  一是安排部署周密。下發(fā)《棗莊市關(guān)于做好2024年“三夏”農機質(zhì)量投訴宣傳服務(wù)和受理處理工作的通知》,要求各區(市)提高認識,強化宣傳,精心服務(wù),切實(shí)保障全市三夏農業(yè)生產(chǎn)順利進(jìn)行。各區(市)專(zhuān)門(mén)成立由分管領(lǐng)導牽頭的活動(dòng)領(lǐng)導小組,明確工作職責,落實(shí)值守制度,及時(shí)處置各類(lèi)農機質(zhì)量糾紛。山亭區認真落實(shí)“首問(wèn)負責制”,按照“首問(wèn)負責、馬上就辦”要求,公布投訴電話(huà),安排值班人員,保持24小時(shí)電話(huà)暢通,確保農機質(zhì)量投訴案件受理及時(shí),處理便捷迅速。
 
  二是宣傳方式多樣。印發(fā)《棗莊市農機化生產(chǎn)服務(wù)宣傳手冊》,向社會(huì )公開(kāi)市、區(市)農機質(zhì)量投訴聯(lián)系人、聯(lián)系電話(huà)等,方便機手就近就快進(jìn)行投訴維權;組織人員深入一線(xiàn)指導開(kāi)展宣傳服務(wù)活動(dòng),提升廣大農機消費者的維權意識。市中區通過(guò)采取發(fā)放宣傳材料、開(kāi)辟宣傳專(zhuān)欄、組織送法下鄉等形式,大力宣傳農機質(zhì)量投訴法律法規;滕州市重點(diǎn)針對農機生產(chǎn)、銷(xiāo)售、維修市場(chǎng)開(kāi)展農機質(zhì)量專(zhuān)項宣傳;薛城區以趕農村大集、農村廣播等方式,臺兒莊區通過(guò)政府網(wǎng)站、微信公眾號、微信群等形式宣傳農機投訴知識,提升了農民群眾維權能力。
 
  三是責任落實(shí)到位。加強農機質(zhì)量投訴機構隊伍建設,明確農機質(zhì)量投訴機構名稱(chēng)、分管領(lǐng)導、工作人員以及聯(lián)系電話(huà),并及時(shí)向社會(huì )公開(kāi);細化工作流程,明確農機質(zhì)量投訴職責到人,確保出現農機質(zhì)量糾紛,知道找誰(shuí)投訴,到哪里投訴。嶧城等區(市)安排專(zhuān)人負責農機質(zhì)量投訴日常工作,做好投訴登記、備案,對投訴及時(shí)受理,及時(shí)協(xié)調解決。
 
  四是服務(wù)保障有力。各級不斷強化責任意識和服務(wù)理念,加強與市場(chǎng)監管部門(mén)聯(lián)系,扎實(shí)開(kāi)展農機生產(chǎn)、銷(xiāo)售、維修市場(chǎng)的專(zhuān)項治理活動(dòng),督促各農機經(jīng)銷(xiāo)網(wǎng)點(diǎn)、生產(chǎn)廠(chǎng)家切實(shí)做好農機產(chǎn)品售后服務(wù),及時(shí)“出診把脈”,確保不誤農時(shí)。山亭區按照“農忙季節農機投訴應急受理解決機制”要求,及時(shí)受理和妥善處理三夏期間農機質(zhì)量投訴,化解矛盾糾紛,切實(shí)維護了農機手合法權益。
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